Renault Samsung Strengthens Contactless Services in Response to COVID-19

Special Pickup and Delivery Service Implemented for All Vehicle Models

Renault Samsung XM3 (Photo by Renault Samsung)

[Asia Economy Reporter Kim Ji-hee] Renault Samsung Motors announced on the 15th that it will implement preventive measures at all showrooms and AS service centers nationwide to alleviate customers' concerns about the novel coronavirus infection (COVID-19) and strengthen 'contactless services.'

First, to enhance contactless services, a 'Special Pickup and Delivery Service' will be provided for all vehicle models (excluding Master and accident repair vehicles) throughout March. This service involves collecting vehicles requiring maintenance from the location requested by the customer and delivering them back to the desired location after maintenance is completed. The basic fee is 10,000 KRW for within 10 km one way, with an additional 1,000 KRW per km for distances exceeding 10 km. However, if the movement is within the same district, no additional charges beyond the basic 10,000 KRW apply.

Customers wishing to receive vehicle maintenance contactlessly can apply for the maintenance service and the pickup and delivery service through the Renault Samsung Customer Center or the nearest service center. Customers who make online reservations via the official service applications 'MY Renault Samsung' and 'MY Renault' or the website can also receive the service by applying at the designated service center.

In response to increased customer visits following the launch of the XM3, COVID-19 preventive measures are being actively implemented at showrooms and AS service centers. All Renault Samsung showrooms and AS service centers nationwide conduct regular daily disinfection, mandate mask-wearing for employees, perform harmless sterilization and disinfection of vehicles entering and exiting, check visitors' temperatures, and recommend the use of hand sanitizers. In particular, customer consultation booths are disinfected every hour to ensure more thorough preventive measures.

Meanwhile, the contactless online subscription system, first introduced by Renault Samsung in the domestic automotive industry in 2016, is also receiving great response. The XM3, launched on the 9th, conducted about 24% of its pre-orders online through an online showroom operated on a dedicated microsite and online-exclusive pre-contract benefits.

Kim Tae-jun, Head of Sales at Renault Samsung, said, “We are strengthening contactless services for customers practicing social distancing to minimize personal contact due to COVID-19, while faithfully implementing basic preventive measures. We will make every effort to protect customers' health and safety through proactive responses to the current situation.”

This content was produced with the assistance of AI translation services.