Lee Jae-myung: "We Expect a Kind Gyeonggi"…Expansion of Kindness Evaluation and Training

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Lee Jae-myung, Governor of Gyeonggi Province, expressed his expectations regarding the decision to expand the 'Public Officials' Courtesy Evaluation and Training' to provincial government-affiliated organizations and asked the residents to look forward to a significantly changed Gyeonggi Province.

On the 13th, in a post titled "Respectful and Respected Gyeonggi Province Public Officials and Residents" on his Facebook, Governor Lee said, "Have you ever called a government office and experienced being passed around insincerely by several departments or not even being connected?" He added, "Actually, I have also called our staff's extension number, but sometimes it was frustrating because no one picked up nearby."

He continued, "We introduced the 'Mystery Shopper' method, mainly used in private companies, to monitor the courtesy of our Gyeonggi Province public officials," and explained, "A person disguised as a civil petitioner unexpectedly calls or visits the staff to evaluate how courteous and sincere the response is."

He also said, "On the occasion of today's first 'Gyeonggi Province Work Report Meeting' of the new year, we shared the results together with all the executives gathered," adding, "It means that senior public officials should set an example. While the results are important, it is more important that through this process, our public officials always maintain a courteous attitude toward the residents."

He then stated, "There is nothing wrong with respecting and being respected. Our public service is also keeping pace with the changing world, but if we are going to change anyway, wouldn't it be better to lead rather than adapt a step late?" He concluded, "This method will be expanded not only to the provincial government office but also to all provincial government-affiliated organizations. Please look forward to a definitely changed appearance."

This content was produced with the assistance of AI translation services.