Gwangju Bank Mobile Banking Obtains 'Accessibility Quality Certification'
[Asia Economy Honam Reporting Headquarters Reporter Park Seon-gang] Gwangju Bank (President Song Jong-wook) announced on the 8th that it has obtained the ‘Accessibility Quality Certification’ for three areas: Smart Banking (APP), Mobile Web Banking (web), and Identity Verification (APP) from the national quality certification body Web Watch.
The ‘Accessibility Quality Certification’ is a system that certifies compliance with web accessibility standard guidelines based on the ‘Framework Act on National Informatization’ and the ‘Act on the Prohibition of Discrimination against Persons with Disabilities and Remedy against Infringement of Their Rights,’ ensuring no inconvenience for financially vulnerable groups such as persons with disabilities and the elderly.
Following the acquisition of the ‘Accessibility Quality Certification’ for internet banking in February 2018, Gwangju Bank has now obtained the certification for all non-face-to-face channels including mobile banking, thereby being recognized for providing financial services that are easily accessible not only to general users but also to financially and informationally vulnerable individuals.
Additionally, in December last year, Gwangju Bank revamped its Smart Banking (APP) and Mobile Web Banking (web) to enhance personalization features that reflect customers’ financial transaction patterns and preferred financial services. It also supported voice services for over 2,500 pages, applied the Account Integration Inquiry Service (Account Info), and improved open banking services, significantly enhancing customer accessibility and convenience.
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Jung Chan-am, Head of Digital Finance Division at Gwangju Bank, stated, “By actively reflecting customers’ financial convenience and trend changes while considering the convenient financial life of vulnerable groups such as persons with disabilities and the elderly, we will establish ourselves as a true financial partner for our customers.”
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