Song Gu-young, CEO of LG HelloVision, "We Must Make a Second Leap with First-Class DNA"

Emphasizing Customer Value Innovation Through New Year's Address

Song Gu-young, CEO of LG HelloVision, emphasizes continuous innovation in customer value through the 2020 New Year's address.
[Photo by LG HelloVision]

[Asia Economy Reporter Kim Heung-soon] "We must lead the market with the first-class DNA of HelloVision and first-class LG, and create a second leap as a company loved by customers."

Song Gu-young, CEO of LG HelloVision, emphasized this New Year's message at the opening ceremony on the 2nd. On this day, HelloVision started the first workday of the new year as a member of the LG Group family. In his New Year's address, CEO Song explained the meaning contained in the mission and shared the business direction for a new leap forward.

The first keyword of the New Year's address was 'Customer Value Innovation.' CEO Song emphasized, "Like the greeting 'Hello,' we must become a companion that can be met anywhere?in individuals, families, and local communities," adding, "Continuous customer value innovation is our mission."

He also explained the LG HelloVision mission as "a respect for the employees who led the growth of paid broadcasting, and through the meeting with LG, establishing a new vision and achieving a second leap."

CEO Song presented four business directions for this year: ▲ Strengthening fundamental competitiveness ▲ Establishing a foundation for future growth ▲ Digital-based customer value innovation ▲ Building a people-centered organizational culture.

In the paid broadcasting business, he ordered strengthening competitiveness. CEO Song urged, "Please focus your capabilities so that customers can personally feel quality improvements at all touchpoints such as products, services, and content." He also announced plans to expand partnerships with other cable operators and leading businesses inside and outside the group, as well as increase investment to provide substantial local channel content.

He further stated, "Let us lay the foundation to lead the activation of the 'MVNO (Mobile Virtual Network Operator)' market based on innovative LTE and 5G plans and services, and evolve into a company that provides services necessary for customers, such as customized home IoT (Internet of Things)." He added, "The way of working must change to be 'customer-centered,'" and urged, "Please strive to create a corporate culture that respects and cares for the diversity of members."

This content was produced with the assistance of AI translation services.