[New Year's Message] Cho Hyun-joon: "Survival Depends on Using Customer Voices as a Compass"

[Asia Economy Reporter Hwang Yoon-joo] Hyosung Chairman Cho Hyun-joon stated on the 2nd, "We must use the voice of the customer as a compass to find the path to survival."

In his New Year's address that day, Chairman Cho said, "Do not forget that we exist because the customer is by our side."

We must use the voice of the customer as a compass to find the path to survival. In the new year, let us build a company that 'sees the customer in the forest and enriches that forest even more.'

Chairman Cho emphasized, "With the advancement of artificial intelligence (AI), the era of singularity (the point at which AI surpasses human intelligence) has already come to us," adding, "We must realize that the concept of business and the rules of the game are being completely changed in every field."

He said, "Companies that can quickly detect changes with a broad perspective of the forest and lead the way will survive," adding, "The forest is none other than the environment where our customers live."

He continued, "Only by enriching the forest can Hyosung also benefit within that ecosystem," and added, "The reason I have continuously emphasized the voice of the customer (VOC) is precisely to find ways for customers to generate more profit and grow."

This content was produced with the assistance of AI translation services.