Travel agencies claim that "there is no problem because a local guide will provide assistance."
There is no separate guidance at the reservation stage, and they say they will explain on-site.
Some travel agencies stated, "We will provide information only if there are inquiries,"
and revealed that they have no plans to include warning statements on the product pages.
[ There is a legal 'duty to provide information' ]
In the description section of Cambodia package tours, some indicate that the area is not subject to an overseas travel alert level, or do not list regions within Cambodia where travel alerts have been issued. Screenshot of major travel agency pages
Cambodia Crime Complex with Traces of Daily Life. Yonhap News
Experts point out that the Ministry of Foreign Affairs' measures and the list of travel alert areas
should be clearly indicated on travel agency websites.
There are also calls for a system in which safety information is
directly communicated from the government to the travel industry association to travel agencies.
The phrase "It's okay because there is a guide" is merely an expression of shifting responsibility. Knowing the danger but not providing guidance is closer to neglect than protection.
If you want consumers to make choices, there must be at least a process of providing minimal information and accurately guiding the alert level.
