Hanam City Named Top Civil Service Institution for 5 Consecutive Years... Receives Prime Minister's Commendation

Hanam City in Gyeonggi Province has been recognized for its top-tier civil service capabilities among local governments nationwide, being selected as the best institution for the fifth consecutive year. On April 29, the city announced that it received the Prime Minister's Commendation at the '2025 Comprehensive Civil Service Evaluation' award ceremony held at the Government Complex Sejong.

Lee Hyun Jae, Mayor of Hanam (second from right), is receiving the Prime Minister's Commendation at the '2025 Civil Service Comprehensive Evaluation' Outstanding Institution Awards Ceremony held at the Government Complex Sejong on the 29th. Provided by Hanam City

In this evaluation, jointly organized by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, Hanam City received a 'Grade A,' which is awarded to the top 10% of local governments nationwide. The city also ranked first among all city-level local governments in the country.

Previously, Hanam City was the first in the nation to receive the Presidential Commendation for two consecutive years in the comprehensive civil service evaluations of 2023 and 2024, earning widespread recognition for its excellence in civil administration both internally and externally.

This achievement reflects Hanam City's data-driven administration and its tailored response capabilities that account for regional characteristics. The city has incorporated unique local factors into its policies, such as the significant population gap between neighborhoods, differences in age structure between new towns and old neighborhoods, and the increasing number of complex civil complaints related to development-restricted areas. These efforts have resulted in concrete metrics, with the city processing 58,495 general and complex civil complaints and 47,381 grievance cases last year.

The city also achieved results by innovating civil services through digital technology. The 'Complex Civil Complaints Video Consultation Platform,' which enables real-time communication with related institutions, handled 23 cases last year and achieved a satisfaction score of 92.7 points. This platform has been recognized for improving administrative accessibility for the elderly and citizens with limited mobility. In addition, opinions collected through the operation of 'Voice of the Citizen (VOC)' are shared with all departments, enhancing the speed and expertise of services.

The field-oriented administrative system is also reflected in specific indicators. Through 14 administrative welfare centers, Hanam City managed a total of 681 daily civil complaints in an integrated manner. The deployment of civil complaint coordinators and professional counselors, the introduction of a team leader responsibility counseling system, and the operation of a civil complaint task force have established the 'one-visit resolution' principle, which is credited with increasing administrative reliability.

With the special grant tax of 130 million won secured through this award, Hanam City plans to reinvest in projects that enhance citizen convenience, such as advancing digital civil services, improving accessibility for vulnerable groups, and upgrading the civil petition office environment. Additionally, the city will continue efforts such as benchmarking best practices to further strengthen its administrative capabilities.

A Hanam City official stated, "Achieving the top grade for five consecutive years and ranking first nationwide is the result of all public officials working together to find solutions on the ground," adding, "We will continue to focus on providing administrative services that citizens can truly experience in their daily lives."

This content was produced with the assistance of AI translation services.