Ministry of Science and ICT and KISDI Publish Casebook on Achievements in Telecommunications Service System Improvements

The Ministry of Science and ICT and the Korea Information Society Development Institute (KISDI) announced on April 22 that they have published the "Casebook of Achievements in the Improvement of Telecommunications Service Systems," which summarizes the results of the System Improvement Advisory Committee for Telecommunications Services.

The System Improvement Advisory Committee for Telecommunications Services is an advisory body that has been operating since 2018 to review inconveniences and dispute cases arising in the use of telecommunication services and to seek ways to improve related systems. The committee consists of 15 members, including representatives from the four major telecom companies (SK Telecom, KT, LG Uplus, SK Broadband), the Korea MVNO Association (KMVNO), the Korea Association for ICT Promotion (KAIT), consumer groups, telecommunications and legal experts, and KISDI.

Ministry of Science and ICT logo. Ministry of Science and ICT

The committee has been collecting and analyzing complaints and major issues related to telecommunications services, identifying agenda items that require improvement, and deriving solutions.

This newly published casebook contains the results of the discussions and improvements made by the committee. It compiles a total of 56 cases that led to actual system improvements between 2018 and 2025, dividing them into 16 major cases and 40 general cases. Each case includes the background of the discussion, consultation examples, expert opinions, as well as the improvement results and expected effects.

Examples of major achievements include: ▲ restrictions on multiple short-term mobile line subscriptions to prevent crimes such as voice phishing; ▲ exemption from cancellation fees for disaster area victims; and ▲ improvements to dark patterns in value-added service subscriptions. Achievements from last year, such as the review of terms for refunds of overpaid mobile service fees and addressing the reversed pricing phenomenon between integrated and LTE rate plans, are also included.

The Ministry of Science and ICT explained that by referring to the contents and standards of system improvements detailed in the casebook, it will be possible to provide clear explanations and responses in similar consultations or dispute cases. Even if new issues arise, efficient system improvements can be expected based on the existing discussion framework.

Choi Woo-hyuk, the Network Policy Chief at the Ministry of Science and ICT, stated, "We expect that this casebook will serve as a practical reference for consumer counseling agencies and field professionals who are the first to face inconveniences and disputes arising during the use of telecommunications services," adding, "We will continue to actively support system improvements to ensure that inconveniences experienced by the public when using telecommunication services can be addressed without delay."

This content was produced with the assistance of AI translation services.