Kyungdong Navien: "When Buying a Boiler Online, Check for Complete Installation"

Guidance on "Precautions for Purchasing Home Boilers Online"
Beware of unclear price displays by some sellers

On April 16, Kyungdong Navien announced that it is providing guidance on "Precautions for Purchasing Home Boilers Online" in order to protect consumer rights.

With the normalization of the e-commerce market, an increasing number of consumers are easily comparing and purchasing home boiler products through online channels such as portal sites and open markets. As a result, there have been recent cases in which some online sellers lure consumers with unclear price displays, so extra caution is required.

In some cases, sellers set the online price of a product substantially lower than other products with equivalent specifications, but then charge additional costs such as basic installation fees required for boiler operation, causing the actual amount consumers pay to be significantly higher than the price displayed online.

Some sellers lower the prices displayed on the online mall product list to about half of the regular price. However, they inform consumers that all necessary fees for installation, piping materials, and removal of the existing boiler, which are essential for using the boiler, will be charged separately.

There are also cases where the product detail page states "installation included," but additional fees are charged for essential construction work beyond basic product attachment and detachment. A home boiler cannot be used with only simple installation; safe usage requires complete installation, including ▲piping connection, ▲flue installation, ▲test operation, and ▲leakage inspection.

Kyungdong Navien advises that when purchasing a boiler online, ▲ if the product sale price is unusually low, consumers must check all installation-related costs, and ▲ confirm whether "installation included" means complete installation covering piping, flue, and test operation.

To ensure consumers can purchase products with peace of mind, Kyungdong Navien designates carefully selected distributors as "Official Online Certified Dealers." These certified dealers receive a certification banner and emblem, guaranteeing the sale of genuine products and responsible installation. The official Kyungdong Navien website also features a "Kyungdong Navien Official Online Dealer" verification section, allowing consumers to directly search dealer names and verify their certification status.

A representative from Kyungdong Navien Boiler stated, "As demand for online boiler purchases increases, there is a risk of consumer harm due to incomplete sales and poor installation practices by some companies, so extra caution is necessary," adding, "Through the Official Online Certified Dealer system, Kyungdong Navien is creating an e-commerce environment where consumers can purchase boiler products with confidence and convenience."

This content was produced with the assistance of AI translation services.