LG Uplus Kicks Off Quality Improvements with Autonomous Operation Network

LG Uplus said on February 10 that it will accelerate its "Autonomous Operation Network" strategy to automate overall network operations by applying AI agents and digital twin–based technology to its commercial network.

LG Uplus said on the 10th that it will begin full-scale implementation of its "Autonomous Operation Network" strategy, applying AI agents and digital twin-based technologies to commercial networks to automate overall network operations. An LG Uplus employee is introducing the AI autonomous driving robot Yubot (U-BOT). Provided by LG Uplus.

At a press conference held the same day at LG Science Park in Gangseo-gu, Seoul, LG Uplus proposed as its strategic direction a transition to an AI-based autonomous operation network that applies automation technologies, which had previously worked only in limited functions, across the entire network operation process, including fault handling, traffic management, wireless network optimization, and central office management. The company plans to overcome the limitations of a labor-dependent network operation model and provide customers with a more convenient communication experience.

LG Uplus introduced AION (Artificial Intelligence Orchestration Nexus), the core platform of its autonomous operation network. Through AION, LG Uplus is sequentially introducing repetitive work automation and an AI-based preemptive response system. LG Uplus explained that after the introduction of AION, the number of customer quality complaint cases decreased by 70%, while quality complaints from home customers fell by 56%.

LG Uplus also presented examples of AI-based network operation. The company has introduced AI agents specialized in network operation into fault-handling work. Through 24-hour real-time monitoring, the agents determine the impact scope and response measures, and handle everything from remote processing to dispatch requests for on-site visits. When traffic fluctuates sharply, the AI agents respond to prevent base stations from becoming overloaded.

In the central office management domain, where various telecommunications facilities are installed, the company is expanding autonomous operation by combining digital twin technology with AI. A digital twin is a technology that replicates the physical real world in a virtual space and analyzes data there. The AI autonomous driving robot Yubot (U-BOT), which uses EXAONE, the AI developed by LG AI Research, moves inside central offices, collecting information such as equipment status, temperature, and surrounding environmental conditions, and feeds this data into the digital twin.

Kwon Junhyuk, Senior Vice President of LG Uplus, said, "We expect that the evolution toward an autonomous operation network will allow us to expand the standard of customer experience from the existing 'quality' to 'trust'," adding, "We will continue to advance the core network technologies that customers need most, in order to build a safe and sustainable society."

This content was produced with the assistance of AI translation services.