Personal Information Dispute Mediation Committee Resolves to Initiate Two Collective Dispute Mediation Cases Against Coupang

1,676 Apply for Collective Mediation...866 Also Seek Ordinary Mediation

The government has launched a collective dispute mediation procedure for users who suffered damage from Coupang's personal data breach.

The Personal Information Dispute Mediation Committee announced on the 10th that it had held a plenary meeting of the committee on the 9th and resolved to initiate two collective dispute mediation cases filed against Coupang.

Coupang experienced a massive personal data breach affecting more than 30 million records. This exceeds the economically active population of 29.69 million, making it the worst data breach on record. Photo shows Coupang headquarters on December 1, 2025. Photo by Yoon Dongju

The first collective dispute mediation application against Coupang was filed on December 11 last year by 50 people, including an individual identified by the surname Go. Subsequently, on the 23rd of the same month, an additional 1,626 people, including an individual identified by the surname Kim, submitted applications, bringing the total number of participants to 1,676. Separately, 866 people, including an individual identified by the surname Cho, also applied for ordinary dispute mediation.

However, since the Personal Information Protection Commission is currently investigating Coupang's personal data breach, the Dispute Mediation Committee decided, in accordance with its operating rules, to temporarily suspend the mediation until the Personal Information Protection Commission completes its disposition procedures.

Accordingly, the public notice of the commencement of collective dispute mediation and the recruitment of additional parties to participate will take place immediately after the Personal Information Protection Commission announces the results of its investigation and disposition.

Dispute Mediation Committee Chairperson Kang Youngsoo stated, "We take the importance of personal information protection very seriously and will do our utmost to provide effective relief for the damage suffered."

Even though the mediation has been temporarily suspended, those who wish to seek mediation in relation to disputes involving Coupang can still apply through the Dispute Mediation Committee's website, or by written application and mail.

This content was produced with the assistance of AI translation services.