Seongdong District Develops Nation's First "Sewerage User Charge Management System"

Improved Administrative Efficiency Through Digitalization
AI-Based Automation Planned

On December 12, Seongdong District in Seoul (District Mayor Jeong Wonoh) announced that it is conducting a pilot operation of the "Sewerage User Charge Management System," which was self-developed for the first time nationwide to standardize the calculation process of the sewerage user charge.

Seongdong District is conducting a pilot operation of a self-developed management system, the first of its kind nationwide, to standardize the calculation process of the sewerage user charge. Sewerage user charge imposition statistics screen within the system. Provided by Seongdong District.

The sewerage user charge is a system that calculates and imposes fees based on the increased volume of wastewater generated due to new construction, extension, or change of use of buildings. In practice, administrative staff had to review a variety of data sources, making the work process complex and time-consuming.

Since most local governments rely on manual methods, there have been ongoing calls for systematic digital management, as there were limitations in record keeping and maintaining consistent standards.

The district developed its own system to address management issues and enhance the clarity of calculation standards for the sewerage user charge. The system is currently in the pilot stage to verify its functions and identify areas for improvement.

The system is designed so that, by entering basic building information, users can review wastewater volume calculations and deductions according to relevant regulations. The imposition details and change history are digitized for easy, comprehensive review, making it simple to track and compare past records. The web-based platform allows staff to retrieve and assess data in line with their workflow.

With the implementation of this system, the district expects to secure consistency in the calculation procedures for the sewerage user charge, thereby improving the accuracy and reliability of the imposition process. Administrative efficiency is also expected to improve through enhanced history management and reduced processing time. Transparent charge imposition is anticipated to have positive effects on responding to civil complaints and post-verification.

The district is currently checking the accuracy and user convenience through internal pilot operation, and feedback collected during this process will be reflected in the next improvement phase. In the future, the district plans to gradually establish artificial intelligence (AI)-based work automation that will automatically suggest a charge calculation proposal when a building register is submitted.

Jeong Wonoh, Mayor of Seongdong District, stated, "The self-development of this system marks the starting point for establishing a more systematic foundation for managing the imposition process," adding, "We will strive to establish accurate and transparent administrative systems by introducing efficient management systems in various fields beyond the sewerage user charge."

This content was produced with the assistance of AI translation services.