DB Insurance Collaborates with PecanSoft to Automate Water Leakage Claims Adjustment

On December 4, DB Insurance announced that it has successfully transitioned its previously manual water leakage claims adjustment process to a digital-based system, in collaboration with PecanSoft, a technology startup discovered through its open innovation program.

PecanSoft proposed an insurtech solution called "Water Leakage Damage Prediction and Automated Compensation Solution," which was selected through the open innovation competition program. In the insurance industry, where manual processes have traditionally dominated and created significant uncertainty, the adoption of PecanSoft’s web-based digital system is expected to greatly enhance both work efficiency and accuracy in water leakage claims adjustment procedures.

DB Insurance Headquarters. DB Insurance

This systemization goes beyond simply improving work efficiency. By converting the investigation and compensation processes-previously conducted on paper or by hand-into a database, and systematically managing subsequent review and compensation payment stages, the system is expected to: ▲ reduce the risk of data omission or errors; ▲ shorten the processing time from investigation to compensation payment; ▲ strengthen the tracking of past cases and internal reporting systems; and ▲ enhance transparency and reliability in compensation processing from the customer’s perspective.

This collaboration is being recognized as a representative case of innovation, integrating advanced technology into the insurance industry’s inherently complex field operations.

A DB Insurance representative stated, "This collaboration is an important example of open innovation that reflects voices from the field, improves the core quality of insurance compensation services, and accelerates the digitalization of the insurance industry. We will continue to work with startups to further enhance customer experience and advance our operations."

This content was produced with the assistance of AI translation services.