Planting the 'Courtesy DNA'... Ulleung County Conducts Courtesy and Safety Training for Tourist Site Workers

Ulleung County has launched a large-scale courtesy and safety training program for workers at tourist sites.

On November 24 and 25, Ulleung County in North Gyeongsang Province conducted courtesy training for handling tourists and safety training for emergency situations, targeting approximately 50 workers from major tourist attractions at the Hanmaeum Hall conference room over two days.

Ulleung County to Conduct Courtesy and Safety Training for Tourism Workers in 2025. Provided by Ulleung County

This training was organized to strengthen both the core elements of tourism site operations-courteous service and safety response capabilities-and to enhance practical, work-focused skills that can be applied on site. The courtesy training was led by Professor Yoo Miin from Korea Open Cyber University, while the safety training was conducted by the Ulleung 119 Safety Center.

Professor Yoo Miin began the session with a nonsense quiz to create a lively atmosphere and boost participation. She went on to share practical customer service know-how that workers can use when interacting with tourists, such as interpersonal skills and the importance of empathy and active listening.

During the safety training, participants watched videos illustrating how people often fail to apply their learned response techniques during emergencies due to panic, raising awareness of the issue. Under the guidance of an active firefighter, all trainees then took part in hands-on exercises such as cardiopulmonary resuscitation (CPR), gaining experience in realistic scenarios and increasing the effectiveness of the training.

Those who completed the training commented on the courtesy session, saying, "It was impressive to learn that courtesy is not just about tourists, but also about our attitude toward colleagues and ourselves."

Regarding the safety training, participants responded positively, saying, "Actually performing CPR was more challenging than I expected," and "It was meaningful to try it out in real life."

County Governor Nam Hankwon stated, "The role of workers on the ground is extremely important in providing higher-quality services to visitors to Ulleung County. I hope that through today's training, we can reaffirm the basics of courtesy and safety, and that everyone will be able to put what they have learned into practice in their actual work."

This content was produced with the assistance of AI translation services.