Via Shinsegae Marks 100 Days Since Launch... Opens Offline Consultation Desk "Travel Concierge"

Opening on the 4th Floor of Centum City on November 28
One-Stop Service for Travel Consultation, Recommendations, and Reservations

Shinsegae Department Store announced on November 20 that its premium travel platform, Via Shinsegae, will establish an offline consultation desk called "Travel Concierge" to mark its 100th day since launch.

Via Shinsegae, which launched on August 5, decided to offer offline services in response to increasing demand for in-person travel consultations and customer requests.

Aerial view of Shinsegae Department Store Centum City Travel Concierge. Provided by Shinsegae Department Store

The "Travel Concierge," opening on the 4th floor of Centum City on November 28, will have travel experts on-site to recommend the most suitable Via Shinsegae travel products for each customer. In addition, the concierge will provide travel consultations and assist with reservations.

Operating hours are from 10:30 a.m. to 6:00 p.m., in line with the department store's opening hours. Customers can apply for a consultation through the Via Shinsegae section of the Shinsegae Department Store application (APP), make an appointment, and then visit the desk.

Shinsegae Department Store plans to expand the service to more locations in the future after assessing customer needs.

Meanwhile, to celebrate the 100th day since Via Shinsegae’s launch, a special event has also been prepared. Throughout November, customers who purchase travel products worth 1 million, 2 million, 3 million, 5 million, or 70 million won with a Shinsegae Hana Card will receive a 3% cashback benefit. In addition, until November 24, 20 customers who participate in the 100-day anniversary event on the official Via Shinsegae Instagram account will be selected by lottery to receive a 50,000-won Shinsegae gift certificate.

Lee Sunghwan, Executive Director of Sales Strategy at Shinsegae Department Store, said, "Thanks to the strong interest from our customers, Via Shinsegae has reached its 100th day and, in response to positive feedback, we have established an offline consultation desk. We will continue to develop travel products that only Shinsegae can offer and strive to ensure customer satisfaction."

This content was produced with the assistance of AI translation services.