KB Kookmin Card Ranks First in Credit and Check Card Categories of National Customer Satisfaction Index

"Putting the Voice of the Customer First in Management"

KB Kookmin Card announced on November 12 that it had dominated the credit and check card categories in the 2025 National Customer Satisfaction Index (NCSI) survey.

At the '2025 National Customer Satisfaction Index (NCSI) No.1 Company Certification Ceremony' held on the 12th at Lotte Hotel in Jung-gu, Seoul, Kim Jaegwan, President of KB Kookmin Card, who achieved first place simultaneously in the credit and check card sectors (fourth from the left), is taking a commemorative photo with attending executives and employees. KB Kookmin Card

The company achieved first place in the credit card category for the fifth consecutive year and in the check card category for the second consecutive year.

KB Kookmin Card explained that it has provided differentiated product competitiveness and premium services to credit card customers, while offering convenient and practical benefits to check card customers.

This year, KB Kookmin Card ranked first in all three major customer surveys on check cards conducted by the Korea Productivity Center, the Korean Standards Association, and the Korea Management Association Consulting.

The NCSI survey is a representative customer satisfaction index jointly developed by the Korea Productivity Center and the University of Michigan in the United States.

The credit and check card service sector is evaluated by customers who have been issued cards in their own name and have actual usage experience.

KB Kookmin Card has established a management system based on VOC (Voice of Customer), including the 'Rapid Complaint Handling System' for promptly addressing customer feedback and the customer panel 'The Easy Talker.'

The company stated that this customer-centric culture has spread throughout the organization, enabling all executives and employees to cultivate a strong spirit of service.

A KB Kookmin Card representative said, "Achieving first place in credit cards for five consecutive years and in check cards for two consecutive years is thanks to our customers' unwavering trust and support. We will continue to make every effort across the company to provide the best financial services as a partner in our customers' happy lives."

This content was produced with the assistance of AI translation services.