NH Nonghyup Bank Visits Outstanding Branch for Financial Fraud Prevention
5,143 Cases and 83 Billion Won in Voice Phishing Losses Prevented This Year
On October 20, NH Nonghyup Bank announced that it had visited its Dongpyeongtaek branch, recognized as an outstanding branch for preventing voice phishing, to encourage employees and share the latest cases of financial fraud.
The Dongpyeongtaek branch recently detected suspicious activity when a customer requested a large cash withdrawal, claiming it was for personal business startup funds. By carefully examining the transaction, the branch was able to prevent a loan scam at an early stage. The branch immediately collaborated with the Consumer Protection Department to swiftly suspend the payment, thereby safeguarding the customer's assets. Notably, by utilizing the '112 Report Automation System,' which Nonghyup Bank was the first financial institution to introduce, the branch was able to request immediate police dispatch without a separate phone report, resulting in the successful apprehension of both the voice phishing money mule and the intermediary.
Meanwhile, Nonghyup Bank has been making continuous efforts to protect customer assets, such as operating the first 24-hour monitoring center in the banking sector and constantly upgrading suspicious transaction account monitoring scenarios. As a result, by the end of September this year, the bank had prevented a total of 5,143 cases of voice phishing and protected approximately 83.1 billion won in customer assets, receiving 154 letters of appreciation from police stations in recognition of these efforts.
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Lee Kangyoung, Deputy President of the Financial Consumer Protection Division at Nonghyup Bank, who visited the branch in person, said, "I would like to thank the employees for prioritizing customer protection on the front lines," and added, "Nonghyup Bank will continue to strengthen its rapid response system to prevent financial fraud and ensure the safety of our customers' financial lives."
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