Gwangju City Launches "Gwangju Sinmungo" Amid Suspension of National Sinmungo Service

"Online Civil Complaint Desk" to Launch from October 13

Gwangju City Hall exterior view.

On October 12, Gwangju City announced that it will launch the "Gwangju Sinmungo" system on October 13 to minimize inconvenience for citizens caused by the suspension of the National Sinmungo service.

After a fire broke out at the Daejeon Center of the National Information Resources Service on September 26, major civil complaint systems such as the National Sinmungo and Safety Sinmungo were completely shut down. In response, the city immediately established a contingency plan and activated mail and in-person reception systems at each department and civil complaint desk. Civil complaints received are being managed manually as part of these emergency measures.

The "Gwangju Sinmungo" will be operated through a dedicated menu on the Gwangju City website, allowing citizens to submit a variety of opinions in one place, including those related to the National Sinmungo, Safety Sinmungo, general civil complaints, and suggestions from public officials.

This measure was taken because it is expected to take at least one month or more to restore the National Sinmungo. The city plans to provide prompt civil complaint services using its own system.

Hwang Inchae, Director of Citizen Communication, stated, "With the prolonged suspension of the National Sinmungo, we have quickly established our own online civil complaint reception system to minimize inconvenience for citizens," adding, "We will continue to strengthen citizen-centered civil complaint administration services in the future."

This content was produced with the assistance of AI translation services.