KOTEC Responds to Government Network Fire Emergency... Chuseok Holiday Funding Support Proceeds Without Disruption

Rapid Inspection and System Restoration

The Korea Technology Finance Corporation (KOTEC) announced on September 30 that it promptly activated its emergency response system in reaction to the government network outage caused by the fire at the National Information Resources Service. As a result, major customer-facing services, including non-face-to-face guarantee services, remain fully operational.

KOTEC stated that it immediately launched its emergency response system on the morning of September 27, when news of the fire broke, conducting an impact analysis and inspection of its IT systems. On September 28, the corporation held an emergency executive meeting focused on support for small and medium-sized enterprises, where it established practical response measures such as providing alternative site guidance and inspecting the offline guarantee support system to minimize customer inconvenience.

Furthermore, on September 29, the first business day after the fire, KOTEC shared the status of system recovery in real-time with all employees to ensure seamless customer service at all business locations. By mid-morning, most key functions for non-face-to-face guarantee work had been restored, minimizing inconvenience for customers. As a result, financial support for small and medium-sized enterprises around the Chuseok holiday has proceeded without disruption.

KOTEC explained that its electronic data collection system is diversified, operating through both customer submission (scraping, public MyData) and direct employee collection (administrative information sharing service). This allowed the corporation to maintain continuity of customer services even during the network outage. KOTEC, which operates its own IT center, has confirmed that there are no issues across its internal IT systems, including batteries and external communications networks, following the fire.

Kim Joungho, Chairman of KOTEC, stated, "With the Chuseok holiday approaching, we quickly organized an emergency response team and devoted all efforts to establishing alternative measures and restoring our systems to minimize customer inconvenience and any gaps in guarantee support." He added, "KOTEC will maintain its emergency response system until the government network is stabilized, and we will do our utmost to respond swiftly to any future service interruptions or IT failures."

This content was produced with the assistance of AI translation services.