Seongnam City Activates Disaster and Safety Countermeasures Headquarters in Response to National Information Network Disruption

Seongnam City Mobilizes All Resources to Minimize Inconvenience for Citizens
Crematorium Reservations Now Accepted by Phone and In-Person Manual Processing

Seongnam City in Gyeonggi Province (Mayor Shin Sangjin) activated the "Seongnam City Disaster and Safety Countermeasures Headquarters" on the morning of the 29th and launched an all-out response to minimize inconvenience to citizens, following the suspension of major administrative information systems such as Government24, the National Petition Portal, and unmanned civil service kiosks due to a fire at the Daejeon National Information Resources Service on the 26th.

Seongnam City activated the "Seongnam City Disaster and Safety Countermeasures Headquarters" on the morning of the 29th. Photo by Seongnam City

As a result of the fire, 647 systems within the National Information Resources Service were shut down, prompting the government to issue a "serious" crisis alert.

Seongnam City immediately formed a countermeasures headquarters with the mayor as its head, organizing four task forces: the Situation Management Team, the On-site Response Team (System Failure Response), the Administrative Support Team, and the Public Relations Team, overseeing the prevention of administrative gaps and providing guidance to citizens.

Currently, Government24, which provides key civil services, has been restored and is operational. However, the city has implemented a department-by-department and work-specific inspection system to ensure the full normalization of all administrative information systems. Systems related to civil services such as resident registration, taxation, welfare, and funerals are being continuously monitored. In case of temporary failures or delays, manual processing and alternative measures are immediately implemented to minimize damage.

Additionally, due to the suspension of the "e-Haneul Funeral Information System," cremation reservations have been switched to a manual system via phone and in-person visits to alleviate inconvenience for citizens.

Mayor Shin Sangjin of Seongnam City stated, "We are mobilizing all administrative resources to ensure there are no disruptions to civil services directly related to citizens' daily lives," and added, "We will continue to take proactive measures to minimize inconvenience to citizens."

Seongnam City plans to operate the Disaster and Safety Countermeasures Headquarters until the systems are fully restored and will closely cooperate with the government and relevant organizations to monitor the recovery situation and strengthen citizen guidance.

Meanwhile, the city is posting real-time updates on system disruptions and alternative methods on its website.

This content was produced with the assistance of AI translation services.