Heungkuk Life CEO Daehyun Kim: "Shifting to Health Insurance... We Must Listen to the Field"

Holding a 'Visiting Toktok Panel' to Communicate with Planners
Incorporating Field Proposals and Feedback into Operations to Drive Results

Daehyun Kim, CEO of Heungkuk Life Insurance, said on the 19th, "As we are shifting our portfolio to focus on health insurance and providing our products accordingly, we must listen closely to feedback from the field."

Daehyun Kim, CEO of Heungkuk Life Insurance (center front row), is holding a 'Visiting Toktok Panel' meeting with planners and taking a commemorative photo at the Heungkuk Life Insurance headquarters building in Jongno-gu, Seoul on the 19th. Heungkuk Life Insurance

Heungkuk Life Insurance announced that on this day, CEO Kim held a 'Visiting Toktok Panel' meeting at the company's headquarters in Jongno-gu, Seoul, where he spoke with 15 field employees, including planners.

Recently, as the company has shifted its business model to focus on health insurance, the number of new contract reviews and accident insurance claims has increased.

In response, CEO Kim determined that it is necessary to listen to the voices of planners in order to reduce the workload in the field and improve service quality.

During the meeting, opinions were shared on simplifying documents for new contract reviews, strengthening guidance on insurance claim procedures, and improving the headquarters' support system related to reviews.

CEO Kim stated, "Field proposals and experiences are the most important assets for building service competitiveness," adding, "We will continue to listen to feedback from the field and develop review and payment services that satisfy our customers."

Meanwhile, in the second quarter, Heungkuk Life Insurance held a Toktok Panel meeting in Daejeon with customers to gather feedback on products and overall services.

The company has incorporated suggestions from the Daejeon meeting into its work, including strengthening premium waiver riders, revamping the Happy Call process for elderly customers, and improving the convenience and service of the subscription system.

This content was produced with the assistance of AI translation services.