"Mocked for Going to a Coin Karaoke Room at 38"... Credit Card Company Employees Ridicule Customer

Credit card company employees mock customer while secretly reviewing payment history
Entire conversation recorded on customer's voicemail
Company claims "This is not a personal information leak"
Victim says, "Police and Financial Supervisor

Conversations in which credit card company employees secretly checked a customer's payment history and mocked her were recorded in their entirety on the customer's voicemail. The employees made disparaging remarks, such as, "Are you still going to coin karaoke rooms in your 30s?" Initially, the credit card company insisted, "This is not a case of personal information leakage." However, after the individual filed complaints with the police and the Financial Supervisory Service and received confirmation that this was indeed a personal information leak, the company belatedly issued an apology.

"A 38-year-old going to a coin karaoke room"... Mocking her by scrutinizing each payment

On September 17, JTBC's "Incident Chief" reported on the experience of a woman in her 30s, referred to as Ms. A. On September 8, Ms. A missed a call from a credit card company. When she checked her voicemail, she discovered a message in which the company's employees were discussing and mentioning her card payment details, and the entire conversation had been recorded.

The employees ridiculed Ms. A by specifically mentioning her payment history, saying things like, "She went to a coin karaoke room," "She spends 1,000 won a day at karaoke rooms and arcades," and "She's thirty-eight and still doing this." Ms. A speculated, "The employee called to promote the card, and when I didn't answer, an automatic voicemail was left. It seems the employees were unaware that their conversation was being recorded."

Credit card company claimed "It is not illegal"

Feeling deeply humiliated, Ms. A immediately filed a complaint with the credit card company's customer service center. However, the company responded unexpectedly, claiming there was no problem with the employees' actions. The company stated, "Employees are allowed to check card details, and the conversation does not constitute personal information leakage or an illegal act." However, when Ms. A checked directly with the police and the Financial Supervisory Service, she was told, "Employees arbitrarily accessing a customer's card payment history constitutes a personal information leak."

Based on this response, Ms. A filed another complaint with the credit card company. Only then did the employee involved in the incident call Ms. A to apologize, admitting, "I acted thoughtlessly." Ms. A said, "I received an apology, but I still feel extremely humiliated," adding that she plans to file complaints with the Financial Supervisory Service and other authorities.