Goyang City to Proactively Listen to Residents' Concerns Without Waiting for Complaints

Proactive Communication Administration System Launched
Enhanced Opinion Gathering and Feedback to Boost Citizen Satisfaction

Goyang Special City in Gyeonggi Province (Mayor Lee Donghwan) is launching a proactive communication administration system to realize the municipal goal of "citizens first, communicative governance" set for the eighth popularly elected administration. The city aims to identify potential inconveniences for residents in advance and strengthen feedback on existing civil complaints.

A view of Goyang Special City Hall. Provided by Goyang Special City.

With the on-site response team at its core, the city will systematize its existing post-incident complaint handling platforms, such as "Suggestions for Goyang City" and "On-Site Civil Complaints 25," to listen to citizens' voices even before issues arise and to develop customized solutions.

The previous on-site response system addressed complaints only after they occurred. However, as the need for preemptive action has grown due to increasingly complex and long-term issues involving safety, welfare, environment, and transportation, as well as natural disasters like heavy rain and heat waves, and problems such as protecting families in crisis and elderly people living alone, the introduction of a "preemptive response system" is being emphasized.

To enhance proactive opinion gathering and follow-up measures, the city will strengthen its communication and cooperation networks with functional organizations such as the Council of Community Leaders, Residents’ Autonomy Committees, and the Community Social Security Council. City officials will also visit sites directly to proactively listen to residents’ concerns.

In addition, the city plans to collect a wide range of opinions from various groups during large-scale events such as the Goyang Lake Arts Festival and the Goyang Autumn Flower Festival.

The collected feedback will be registered in the On-Site Civil Complaints 25 system, where it will be categorized and analyzed before being immediately relayed to the relevant departments for processing. The city also plans to enhance progress updates and result notifications for previously submitted complaints, and will check for any additional inconveniences.

Lee Donghwan, Mayor of Goyang Special City, stated, "Civil complaints should no longer be handled only after the fact. Administration that listens to citizens' voices first and responds immediately is the communicative governance our city strives for." He added, "We will continue to create changes that citizens can truly feel through proactive opinion gathering and tailored feedback."

The city plans to do its utmost to ensure that this new system is established stably and managed systematically, aiming to create a city where residents experience no inconvenience in their daily lives and where all citizens can be happy.

This content was produced with the assistance of AI translation services.