Sejong Chungnam National University Hospital Launches Trustworthy Personalized Guidance with "First Step Companion Service"

Providing Emotional Stability and Essential Information
for First-Time Hospital Visitors

A nurse at Sejong Chungnam National University Hospital is explaining necessary information to a patient and their guardian. Photo by External Cooperation and Public Relations Team

An information guidance system has been introduced to provide emotional stability and necessary information to patients and their guardians visiting a large hospital for the first time. The aim is to help them feel at ease and focus on their treatment, even in an unfamiliar environment.

On August 26, Sejong Chungnam National University Hospital announced that it will implement the "First Step Companion Service" for patients and guardians visiting the hospital for the first time.

The First Step Companion Service was proposed during a nursing department executive workshop in preparation for patient experience evaluations. It was established by the nursing department to alleviate the significant anxiety that many first-time patients and their guardians experience in an unfamiliar environment, in addition to their physical and mental challenges.

In particular, since patients and guardians often get lost due to a lack of knowledge about procedures, payment methods, and the locations of clinics and test rooms, about 70 people-including nursing department executives, senior nurses, and outpatient nurses-will work in pairs to provide guidance.

Cho Sungsook, Head of the Nursing Department, said, "The First Step Companion Service goes beyond simple guidance. We will dedicate ourselves to every small step so that people can feel reassured by the hospital and trust the nursing staff from the very beginning."

This content was produced with the assistance of AI translation services.