Yangju City Holds Meeting with Civil Service Staff: "Empathetic Administration and Improved Working Environment"

On August 25, Yangju City held a communication meeting with civil service staff in the city hall situation room to listen to voices from the field.

Yangju City is taking a commemorative photo after holding a communication meeting with civil service staff in the city hall situation room on the 25th. Photo by Yangju City

Approximately 25 civil service staff members from the main office and the administrative welfare centers of towns and districts attended the meeting. Without any formal procedures, the mayor and employees engaged in open conversations, sharing a wide range of on-site challenges, from everyday civil complaints to malicious and retaliatory cases.

The staff raised several issues, including the difficulties in handling routine complaints such as illegal advertisements and traffic inconveniences, the heavy workload caused by a rapid increase in civil complaints, and the need for institutional improvements to eradicate malicious complaints. In response, Mayor Kang Suhyeon took time to empathize and discuss possible solutions together.

Immediately after the meeting, a "Campaign to Eradicate Malicious Complaints" was launched to promote a mature civil complaint culture. Both staff and citizens reached a consensus on the importance of creating a healthy environment for civil service based on mutual respect.

One staff member who attended the meeting said, "It was meaningful to be able to share the difficulties experienced during civil complaint handling directly with the mayor."

Kang Suhyeon, the Mayor of Yangju, stated, "I am grateful to the staff who respond quickly and kindly to various civil complaints on the administrative front lines. I will do my utmost to create an empathetic administration and a pleasant environment for civil service so that civil service staff can take pride in their work and continue to provide friendly service."

Yangju City is conducting joint simulation drills with the police to protect civil service staff and create a safe working environment. In addition, the city operates various institutional measures such as distributing ID card case-type recorders and wearable cameras, broadcasting warnings about malicious complaints within government buildings, posting notices on access restrictions and removal procedures, and providing training on how to respond to malicious complaints.

This content was produced with the assistance of AI translation services.