Busanjin-Hae Economic Free Zone Authority Receives 'Very High Satisfaction' in Civil Service Administration Customer Survey

Commissioner Park Sungho Emphasizes
"Actively Reflecting Petitioners' Needs for Enhanced Administrative Services"

The Busanjin-Hae Economic Free Zone Authority (Commissioner Park Sungho) conducted a 'Customer Satisfaction Survey on Civil Service Administration' targeting individuals who visited the Authority and submitted or processed time-bound civil petitions between April 22 and July 22.

This survey was carried out with civil petitioners who visited the Authority in person and received administrative services. To ensure a systematic and multifaceted evaluation of the overall civil service administration, the survey consisted of five categories: ▲kindness, ▲user convenience, ▲ease of processing, ▲professionalism, and ▲overall satisfaction.

According to the survey results, petitioners expressed a very high level of satisfaction with the Authority's administrative services. Specifically, the highest score was recorded in user convenience at 96.0 points, followed by kindness at 95.6 points, ease of processing at 95.1 points, professionalism at 94.6 points, and overall satisfaction at 94.4 points. The average overall satisfaction score was 95.1 points, indicating that petitioners have a very positive view of the service level provided by the Busanjin-Hae Economic Free Zone Authority.

Notably, all categories showed improvements compared to the previous year, with scores rising by between 1.3 and 3.9 points. The overall average also increased by 2.4 points year-on-year. This is seen as the result of the Authority's ongoing efforts to enhance civil petition satisfaction.

The Authority has focused on overhauling its civil petition response system, strengthening staff training in kindness, and refining its rapid processing system, thereby working to improve the overall structure of its administrative services. As a result, the quality of service has been substantially enhanced across the board.

Furthermore, a detailed analysis by category revealed that satisfaction increased year-on-year in all nine major areas: healthcare, land transactions, miscellaneous, logistics, environment and petroleum gas, construction, information and communications, factory registration and occupancy contracts, and development. While the degree of improvement varied depending on the characteristics and volume of petitions in each area, the results demonstrated effective service enhancements in all sectors.

Many petitioners who participated in the survey responded positively, stating, "The staff's explanations were kind and easy to understand," and "I appreciate the prompt resolution of my petition." Some respondents also provided specific suggestions for improvement, such as requests for processing to be completed even faster than the statutory deadlines, which will be considered when establishing future improvement plans.

Accordingly, the Authority plans to conduct training on kindness and civil petition response for staff in charge of civil petitions in October. The training will cover topics such as handling special types of petitions, providing fair services, understanding relevant laws and regulations, and responding to real-life cases. The focus will be on strengthening practical competencies and building greater trust with petitioners.

Commissioner Park Sungho stated, "We are deeply grateful that petitioners have given such high marks to the administrative services of the Busanjin-Hae Economic Free Zone Authority," adding, "We will continue to actively reflect the valuable opinions and needs of petitioners and do our utmost to provide administrative services that are even faster, more accurate, and more considerate."

Based on the results of this survey and the feedback received from petitioners, the Authority will continue to design and implement better administrative services from the petitioner's perspective, thereby enhancing the competitiveness of the Busanjin-Hae Economic Free Zone and realizing customer-centered administration.

Busanjin-Hae Economic Free Zone Authority

This content was produced with the assistance of AI translation services.