'AI Personalization' Samzzumssam Improves Operational Efficiency and Customer Experience

Accelerating Business Diversification with Vertical AI

Jarvis and Villains, the operator of Samzzumssam, announced on the 17th that they have significantly improved service operation efficiency and customer experience through AI-based automation services.

The core improvements involve deductions, optical character recognition (OCR) that converts images into text, and personalized algorithms based on large language models (LLM).

Jarvis and Villains announced on the 17th that they have significantly improved service operation efficiency and customer experience through AI-based automation services. Jarvis and Villains

Samzzumssam explained that during the comprehensive income tax regular filing period in May, AI successfully processed over 80% of approximately 100,000 deduction documents submitted, all at once and without additional review. By utilizing OCR, the time required to process each document was reduced to under 20 seconds. From document intake to OCR, analysis and verification, and classification, AI is leading the entire process.

In addition, after the introduction of AI, work hours have been reduced by more than 70%, and the number of cases processed per day (CPD) has increased significantly, resulting in an overall productivity improvement of over 330%.

Furthermore, Samzzumssam explained that after launching the 'AI Personalized Service' trained on LLMs prior to the recent regular filing period, one out of ten people who did not receive deductions last year were able to receive deduction benefits this year.

Baek Juseok, CEO of Jarvis and Villains, said, "We have proven both operational efficiency and customer experience improvements through AI," and added, "We plan to accelerate business diversification through vertical AI."

This content was produced with the assistance of AI translation services.