NH Savings Bank Introduces Slow Speech and Easy Speech ARS for Financially Vulnerable Groups
"Enhancing Financial Accessibility for Seniors and Digitally Marginalized Groups"
On July 14, NH Savings Bank announced the full implementation of its "Slow Speech·Easy Speech Automated Response System (ARS)" to enhance the convenience of financial services for seniors and financially vulnerable groups.
The Slow Speech·Easy Speech ARS features a slower voice prompt compared to the existing ARS system and explains complex financial terms in everyday, easy-to-understand language.
This service is designed to help all customers, including seniors and digitally marginalized groups, use financial services more easily.
Jangseop Kim, CEO of NH Savings Bank, stated, "Ensuring that all customers can access financial services easily and conveniently is an important goal," adding, "We will continue our efforts to improve accessibility and foster a customer-centered, inclusive financial environment."
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The Slow Speech·Easy Speech ARS service is available to everyone through the NH Savings Bank customer center and loan consultation center.
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