Yangsan City Ombudsman Unblocks Both Drainage Pipe and Frustrating Complaints

Led On-site Consultation and Coordination
Recognized as a Model Case of Complaint Resolution

The Ombudsman of Yangsan City, Gyeongnam recently received repeated complaints regarding flooding along the Yangsancheon walking trail in Dong-myeon (Seoksan-ri, under the Yangsancheon Bridge of the Jungang Jiseon Expressway).

To resolve the issue, Yangsan City's River Division, Park Division, and officials from the Korea Expressway Corporation's Yangsan Branch, which manages the site, held a total of three on-site consultations.

Ombudsman Grievance Handling. Provided by Yangsan City

An on-site investigation revealed that the drainage pipe inside the catch basin under the Yangsancheon Bridge was blocked due to nearby soil erosion. The main cause of the flooding was addressed by carrying out drainage pipe dredging work, which was requested from the Korea Expressway Corporation's Yangsan Branch on July 8, 2025.

This case is considered a model example of complaint resolution, as the Ombudsman not only took administrative action within City Hall but also visited the site in person and led close cooperation and coordination with external organizations.

Commissioner Han Sangcheol stated, "The very role of the Ombudsman is to directly identify problems on-site and work together with relevant agencies to resolve citizens' inconveniences. Moving forward, I will strive to listen more closely to citizens' voices and faithfully fulfill the role of a practical mediator who finds solutions in the field."

This content was produced with the assistance of AI translation services.