'2025 KCIA Korea Consumer Industry Evaluation - Automobile' Metropolitan City Results Announced

KCA Korea Consumer Evaluation has announced the results of the <2025 KCIA Korea Consumer Industry Evaluation 'Automobile'> for the regions of Gwangju, Daegu, Daejeon, Busan, Ulsan, and Incheon Metropolitan City, organized by the Korea Consumer Council and hosted by Korea Consumer Evaluation.

The purpose of this evaluation is to realize the eight fundamental consumer rights?such as the right to have opinions reflected, the right to receive information, and the right to choose, which are guaranteed under Article 4 of the Framework Act on Consumers?by announcing consumer evaluation results by industry according to the standard industrial classification. It also aims to provide consumers with objective and useful information to improve the quality of their consumer lives.

The 2025 KCIA Korea Consumer Industry Evaluation 'Automobile' is conducted to promote the domestic automobile industry and to annually select and introduce to the public outstanding companies that have received high evaluations from consumers who have actually used automobile-related sales and service facilities.

From March to April, a preliminary survey was conducted on the nationwide automobile-related industry based on the number of reviews on portal sites and other platforms. Candidate companies that ranked within the top 29.34% were notified as nominees, and ultimately, outstanding companies within the top 0.21% overall were selected according to the evaluation criteria below.

Korea Consumer Evaluation selected between one and a maximum of three outstanding companies per region and sector, based on actual consumer experiences with the facilities and sales outlets. The final evaluation was conducted according to six criteria: product and work satisfaction, service satisfaction, staff friendliness, facility satisfaction, accessibility, and overall evaluation. The list of selected companies is as follows.

A representative from Korea Consumer Evaluation stated, "Technological advancements in the automobile industry are accelerating due to the expansion of electric vehicle infrastructure, the sophistication of autonomous driving technology, and the diversification of connected car services. As a result, consumer expectations for customized mobility services continue to rise. We hope that the announcement of outstanding companies, selected for providing high satisfaction in line with the increasingly diverse demands and selection criteria of consumers, will serve as practical information for consumers to choose automobile-related services that best suit their needs."

The representative also added, "Reflecting the purpose and significance of the Korea Consumer Industry Evaluation, we plan to support the revitalization of household consumption for low-income families through the 'Fruit of Love' campaign. In particular, through the 'Child Sponsorship Program,' we provide regular support for living expenses, educational expenses, and medical expenses to children and adolescents from low-income and vulnerable groups, hoping this will help them enjoy a healthy childhood and adolescence. We will continue to pay close attention and move forward together in the future."

This content was produced with the assistance of AI translation services.