Mayor Joo Gwang-deok: "Prompt Civil Complaint Handling... The Driving Force Behind Trusted Administration"

Namyangju City Strengthens Customized Services for Citizens
Practical Training Conducted for Immediate Response to Daily Life Complaints

Namyangju City, Gyeonggi Province (Mayor Joo Gwang-deok) announced on the 15th that it conducted practical training for the Immediate Response Team for Daily Life Complaints at the city hall Dasan Hall on the 14th.

Joo Gwang-deok, Mayor of Namyangju City, is conducting practical training for the Immediate Response Team for Daily Life Complaints at the Dasan Hall of City Hall on the 14th. Photo by Namyangju City

A total of 200 officials from 130 teams across departments, administrative welfare centers, and eup/myeon/dong offices attended the training that day.

Namyangju City explained this year’s operational direction for the Immediate Response System for Daily Life Complaints and plans to establish a rapid complaint response system, followed by practical training. They also discussed effective complaint resolution methods with the attendees.

Mayor Joo Gwang-deok emphasized, “Like Dasan Jeong Yak-yong’s benevolent philosophy of ‘Serve the people as if they were heaven,’ it is important to think from the citizens’ perspective, empathize, and solve problems. Your efforts to resolve each citizen’s inconvenience will be the driving force behind Namyangju City’s trusted administration.”

He added, “Please continue to do your best to provide kind and prompt civil complaint services.”

Namyangju City’s Immediate Response System for Daily Life Complaints, introduced in 2023, is rapidly settling in and contributing to increased citizen satisfaction.

Starting this year, the city plans to actively expand the scope of dedicated handling from non-statutory complaints to all daily life inconveniences, enabling citizens to enjoy a more convenient and pleasant daily life.

This content was produced with the assistance of AI translation services.