iM Securities, Operation of Financial Consumer Protection Day

iM Securities announced on the 12th that it designates the second Wednesday of every month as 'Financial Consumer Protection Day' and will carry out various activities to raise awareness among its employees about the importance of protecting financial consumers and to foster a corporate culture that practices this protection.

Under the slogan "Protection ON, Trust UP!", which emphasizes that a financial culture where consumer protection becomes a daily habit is created through everyone's efforts, on Financial Consumer Protection Day, all employees first participate in a pledge campaign to practice financial consumer protection every second Wednesday of the month, strengthening their sense of responsibility and commitment.

In addition, programs are operated every two months and quarterly to encourage employees to make financial consumer protection a regular practice.

They also plan to produce a "Consumer Protection Handbook in My Hands" to provide timely information on the Financial Consumer Protection Act and practical guidelines, and to enhance practical skills through themed educational activities on topics such as the Financial Consumer Protection Act, voice phishing prevention, and complaint prevention. Various events such as consumer protection quizzes and idea contests will be held for employees to ensure an engaging campaign. Furthermore, a consumer satisfaction survey will be conducted for customers who subscribe to financial products to promote service improvements reflecting financial consumers' feedback.

iM Securities has prioritized strengthening financial consumer protection by expanding inspections of financial product sales at branches and preparing preemptive measures such as utilizing the Financial Supervisory Service's on-site evaluation consulting to reinforce internal control systems. Additionally, to prevent non-face-to-face financial fraud, they have introduced an AI-based impersonation monitoring service and are striving to prevent damage from non-face-to-face financial fraud through the advancement of the abnormal financial transaction detection system (FDS).

An iM Securities official stated, "While system improvements such as institutional arrangements, inspections, and education for financial consumer protection are important, the most fundamental issue that must be addressed first is building a consumer protection mindset among employees," adding, "As the slogan 'Protection ON, Trust UP' suggests, consumer protection is a value that must always be upheld (ON), and we will strive to enhance consumer protection and rights to establish ourselves as a financial institution that builds trust (UP)."

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