Goyang City Accelerates AI-Based Administrative Innovation... Employee Satisfaction Increases

Successful Completion of 'ChatGPT Work Utilization' Training at Three District Offices
Efforts to Foster AI Mindset Among All Employees
Enhancing AI Adoption in the Public Sector

Goyang Special City in Gyeonggi Province (Mayor Lee Dong-hwan) is taking the lead in providing innovative administrative services using artificial intelligence (AI) and data-driven administration.

Goyang Special City conducted a 'ChatGPT Work Utilization' training session on the 27th. Provided by Goyang Special City

Starting with the ‘ChatGPT Work Utilization’ training held on January 23 at the Ilsandong-gu Office main conference room, Goyang Special City conducted consecutive training sessions on February 25 and 27 at the Ilsanseo-gu Office Kawaji Auditorium and Deogyang-gu Office main conference room, respectively, creating an opportunity to significantly enhance the digital capabilities of public officials.

This training was designed to introduce AI technology into administrative tasks to improve work efficiency and implement citizen-centered smart administration.

A total of over 340 public officials participated in three training sessions, which lasted about two hours each and combined theory with practical exercises.

The first session introduced the basic concepts and key functions of ChatGPT, providing time to deepen understanding of AI technology. The second session focused intensively on effective prompt writing techniques, especially practical applications such as document summarization, report writing, and meeting minutes organization using prompt engineering methods, which received high praise.

One employee who participated in the training said, “I was very satisfied because I was able to learn AI utilization methods that can be immediately applied to my work.”

Earlier, on February 5, the city conducted ‘ChatGPT Public Sector AI Utilization Plan’ training for senior public officials.

This training covered in-depth topics including ▲Overview of generative AI and ChatGPT ▲Limitations of ChatGPT (hallucinations) ▲Domestic and international local government AI utilization cases ▲Directions for AI use in the public sector ▲Security and ethical considerations. In particular, it was a meaningful time to discuss the positive effects of AI technology on administrative services and ethical issues, exploring ways to utilize AI in the public sector.

Mayor Lee Dong-hwan of Goyang Special City stated, “Through ChatGPT work utilization training, we expect public officials to use AI technology more effectively to improve the quality of administrative services,” adding, “We will continue to expand AI-related education in line with the digital transformation era to provide fast and efficient administrative services that citizens can feel.”

Meanwhile, Goyang Special City plans to conduct additional training at the city hall in March to continuously enhance public officials’ digital technology utilization capabilities. The city will continue to actively promote administrative innovation using AI technology and make various efforts to provide prompt and efficient public services.

This content was produced with the assistance of AI translation services.