EyesVision Introduces AI-Based Chatbot Service... "Enhancing Customer Convenience and Competitiveness"

EyesVision has introduced an AI-based chatbot service that allows 24-hour MVNO consultations on both mobile and PC.

On the 22nd, a representative from EyesVision stated, "With the introduction of this service, customers can quickly and easily handle the tasks they want, resolving user inconveniences and enabling more efficient operation of the customer center."

The newly introduced AI chatbot can handle tasks such as ▲self-activation guidance ▲subscription information inquiry ▲event and promotion information ▲plan guidance all in one stop without moving to a separate webpage.

In particular, by utilizing AI technology, it links existing phone consultations and online consultation histories so that repeated explanations for the same tasks are unnecessary. This focuses on shortening consultation time and enhancing customer convenience.

Additionally, EyesVision plans to introduce an ‘AI recommendation service’ in the first half of this year. Through AI recommendations, customers will be able to handle all services they want or need, such as plan recommendations, subscription applications, activations, and product purchases, in one stop.

An EyesVision representative said, "We believe that the introduction of this AI chatbot service will greatly improve customer convenience by solving delays in task processing and complicated procedures. We will actively apply AI technology throughout customer service to provide more advanced services and prioritize customer satisfaction while continuously pursuing technological innovation."

Meanwhile, EyesVision is focusing on strengthening its competitiveness and user trust in the MVNO market by recently transferring Sejong Telecom subscribers and introducing the Information Security Management System (ISMS) to enhance information security.

This content was produced with the assistance of AI translation services.