BNK Gyeongnam Bank Geoje Financial Center Employees Assist in Catching Criminals

Leading Efforts in Identity Theft Arrests and Voice Phishing Prevention
Received a 'Certificate of Appreciation' from Geoje Police Station

BNK Gyeongnam Bank announced on the 24th that employees working at the Geoje Financial Center received a ‘Certificate of Appreciation’ from the Geoje Police Station for their efforts in apprehending an identity thief and preventing voice phishing damage.

Geoje Financial Center Employees Receive Certificate of Appreciation.

The Geoje Financial Center employees significantly contributed to the capture of an identity thief who attempted to withdraw 27 million KRW in cash at the branch on the 12th.

In particular, they sensed the suspicious behavior of the identity thief, checked the transaction details of the day, and confirmed that funds had been deposited from multiple sources into the account. They then requested the Head Office Financial Consumer Protection Department to investigate the transaction details via the company messenger.

Subsequently, the deputy branch manager and staff moved with the identity thief to the consultation room, where during the process of filling out the ‘Financial Fraud Prevention Questionnaire,’ they noticed several suspicious points in the identity thief’s statements such as “I need to withdraw cash to pay employees’ salaries” and “I have to repay acquaintances with funds received from multiple sources,” and delayed the processing time.

Meanwhile, an employee outside the consultation room received a message from the Head Office Financial Consumer Protection Department confirming the suspicious transaction, halted the withdrawal, and immediately reported it to the police.

After the police arrived, they confirmed that the account was being used for criminal purposes and were able to prevent voice phishing damage through on-site apprehension.

The employee who received the certificate of appreciation said, “When a customer visits the branch to withdraw a large amount of cash, we ask them to fill out a financial fraud prevention questionnaire or inquire about the purpose of the funds before processing. Even in urgent situations, the staff worked together to apprehend the identity thief. We will continue to pay close attention and carry out our duties to protect our customers’ valuable assets.”

Park Du-hee, Executive Director and Chief Consumer Protection Officer (CCO), stated, “Thanks to the swift response of not only the Geoje Financial Center employees but also the Head Office Financial Consumer Protection Department working as one, we were able to prevent voice phishing damage and protect our customers’ valuable assets. BNK Gyeongnam Bank will continue to make various efforts to ensure customers do not suffer from electronic financial fraud such as voice phishing.”

This content was produced with the assistance of AI translation services.