Pulmuone operates HR AI chatbot 'Duribeon'... "Expanding digital experience for employees"

Generative AI-Based Service for Employees
Resolving Employee Inquiries Through Interactive Conversations

Pulmuone announced on the 23rd that it has started operating 'Duribeon,' an AI chatbot specialized in HR, to efficiently respond to employees' HR inquiries.

Duribeon is a generative AI-based service for internal employees that supports resolving questions about HR-related systems such as attendance, welfare, learning, evaluation, promotion, and compensation through conversational interaction.

Duribeon is an AI trained to understand and generate human language by pre-learning massive training data, allowing it to independently search and combine answers to HR questions asked by employees flexibly. It provides answers covering all aspects of HR and generates highly accurate responses even to relatively complex questions.

Since Duribeon generates answers based on HR information documents, it minimizes the hallucination phenomenon where conversational AI might present falsehoods as truths. Additionally, the information that forms the basis for answer generation can be updated, enabling the provision of the most up-to-date information to employees. It is also developed to consider previous conversational contexts, allowing for more natural dialogues.

Pulmuone expects that by having Duribeon handle simple and repetitive tasks such as HR-related Q&A, attendance, welfare, and various inquiries and applications that HR personnel usually manage, it will help improve the work efficiency of HR staff. Employees can receive efficient answers to HR inquiries 24/7 through immediate communication without waiting time.

Pulmuone plans to expand Duribeon’s availability to more employees by developing a mobile version currently only accessible on PC. The business units applying Duribeon will also be expanded, and new features will be continuously added.

Following Duribeon, Pulmuone is piloting a voice-based AI chatbot specialized for orders at Pulmuone Saemmul. The Saemmul voice AI chatbot uses speech-to-text (STT) technology to convert customer voices received through the Customer Happiness Center phone into text, then generates responses tailored to user inquiries using a large language model based on ChatGPT.

Kim Seong-hoon, Head of Pulmuone Digital Innovation Office, said, "The introduction of Duribeon and the Pulmuone Saemmul order-specialized voice AI chatbot is expected not only to improve work efficiency but also to provide positive digital experiences to employees and customers."

This content was produced with the assistance of AI translation services.