Korea Workers' Compensation & Welfare Service Recognized Globally for 'Social Security Achievements'

Improving Convenience for Industrial Accident Clients and Promoting Job Reintegration

International Social Security Association Social Security Excellence Award

The Korea Workers' Compensation and Welfare Service (Director Park Jong-gil) was awarded a total of seven cases, including two grand prizes, at the ‘ISSA Good Practice Awards for Social Security in the Asia-Pacific Region’ hosted by the International Social Security Association (ISSA).

Mohamed Azman, President of the International Social Security Association, Kim Yong-wan, Director of the Korea Labor Welfare Research Institute (right), and Kim Ik-su, Team Leader of the Vocational Rehabilitation Support Department (left), are taking a commemorative photo after the awards ceremony. Provided by Korea Workers' Compensation & Welfare Service.

This good practice competition is held every three years by ISSA and is the most prestigious award in the global social security field. It comprehensively evaluates innovation, efficiency, sustainability, and other factors based on various social security service cases such as industrial accident insurance and workers' welfare submitted by over 60 ISSA member institutions in the Asia-Pacific region.

In this competition, the Korea Workers' Compensation and Welfare Service submitted a total of seven cases, and two cases?automation of industrial accident compensation work processes using RPA and the integrated support system for vocational return?were selected for the grand prize (Certificates of Merit with Special Mention).

Additionally, the remaining five cases, including innovative work methods in the post-COVID-19 era, were all awarded the merit prize (Certificates of Merit), internationally recognizing the excellence of the social security services performed by the Service.

In particular, the two grand prize-winning cases received excellent evaluations for automating simple and repetitive industrial accident compensation tasks using robotic process automation (RPA), which shortened processing times and enhanced customer convenience, and for proactively providing high-quality job information tailored to the characteristics of industrial accident workers and promoting their vocational return through metaverse-based specialized employment counseling.

ISSA is a leading international organization in the social security field established in 1927 to promote mutual cooperation among social security institutions worldwide. It has 326 government ministries and social security institutions from 163 countries as members. In Korea, the Korea Workers' Compensation and Welfare Service, National Health Insurance Service, and National Pension Service are full members, while the Korea Occupational Safety and Health Agency and the Social Security Information Service participate as associate members.

Director Park Jong-gil stated, “This year marks the 60th anniversary of Korea’s industrial accident insurance, and the Service’s achievements in efficiently utilizing innovative technologies in social security services have been recognized globally.” He added, “We will continue to contribute to the protection and happiness of working lives through ongoing process innovation and establish ourselves as a global leader institution that leads social security not only in Asia but worldwide.”

This content was produced with the assistance of AI translation services.