"Complex Labor Laws Made Easy" Ministry of Employment and Labor Launches AI Support System for Labor Inspectors

Service Pilot Operation Scheduled from Mid-Next Month

The Ministry of Employment and Labor announced on the 12th that it will demonstrate the Labor Inspector AI Support System at the '2024 Korea Government Expo,' hosted by the Presidential Digital Platform Government Committee and the Ministry of the Interior and Safety, starting on the 13th.

The Ministry of Employment and Labor building located in Sejong Special Self-Governing City. Provided by the Ministry of Employment and Labor

The Labor Inspector AI Support System is a generative AI-based service that helps labor inspectors process reported cases and labor inspections quickly and accurately. It also assists labor vulnerable groups, such as workers at small businesses, in easily understanding complex labor laws and asserting their rights.

The four services to be unveiled this time include ▲AI labor law knowledge search ▲interactive search for statutes, precedents, inquiries, and manuals ▲support for filing petitions ▲dialogue with documents. The AI labor law knowledge search is a chatbot-style service that provides customized answers. It is available to anyone on KakaoTalk. The other services can be tried through the related website. The petition filing support feature is characterized by allowing users to write detailed petitions by answering AI questions.

Park Bo-hyun, head of the Labor Inspector AI Support System Construction TF Team at the Ministry of Employment and Labor, said, "(The AI labor law knowledge search) has been trained to answer questions related to unemployment benefits and severance pay, which are of greatest interest to the public." He added, "We created the service based on KakaoTalk to provide labor law knowledge with good accessibility." He also explained that "various types of generative AI, not just ChatGPT, are used" for this purpose.

An image showing the submission of a petition through a conversation with AI via the Labor Inspector AI Support System. Labor Inspector AI Support System homepage.

The Ministry of Employment and Labor developed the Labor Inspector AI Support System with support from the National Information Society Agency (NIA) under the Ministry of Science and ICT. After a pilot operation starting in mid-next month, the service will be further developed and officially launched. Once the service stabilizes, its potential use in areas such as maternal protection and workplace harassment will also be explored.

Kwon Chang-jun, Director of Labor Reform Policy at the Ministry of Employment and Labor, said, "We will accelerate the introduction of AI in labor law governance and policies protecting vulnerable workers to enhance the effectiveness of policies such as labor inspection," adding, "We will strengthen corporate compliance with labor laws and the protection of labor vulnerable groups' rights."

This content was produced with the assistance of AI translation services.