Jinju Facilities Management Corporation Launches 'Civil Complaint Patrol Team' to Address Citizens' Concerns

Consists of the Head of Management Support Team and 9 Members
Immediate Response to Complaints at Managed Facilities

The Jinju City Facilities Management Corporation in Gyeongnam announced on the 26th that it has organized a "Civil Complaint Rapid Response Patrol Team" for swift resolution of civil complaints and has officially begun its operation.

Under the leadership of the first chief, Chairman Jung Sangseop, the Civil Complaint Rapid Response Patrol Team consists of the head of the management support team, who oversees operations, and nine members. The team was established to respond immediately to complaints arising at facilities managed by the corporation.

Jinju Facility Corporation's Civil Complaint Mobile Patrol Unit is resolving a complaint at a shoe store in the Central Underpass shopping area.

When a complaint is received through the patrol team's activities, they are dispatched promptly to the site to listen directly to citizens, address their inconveniences, and transparently disclose the results to the complainant, thereby providing high-quality public services to citizens.

For its first activity, the patrol team received a complaint that display stands installed at three shoe stores around the central hall of the central underground shopping mall were causing difficulties in hallway passage. The team visited the stores, informed them of safety concerns, and conducted inspections and guidance on aesthetic issues.

The store operators promised to cooperate by moving the display stands within the guidelines and stated that they would be careful to prevent similar complaints in the future.

Chairman Jung stated, "We have formed the Civil Complaint Rapid Response Patrol Team to strengthen communication with citizens, resolve inconveniences immediately, and ultimately provide high-quality public services. We will continue to make improvements to deliver services from the Facilities Management Corporation that citizens can truly experience."

With the launch of this Civil Complaint Rapid Response Patrol Team, the corporation plans to further develop a systematic system by expanding external participation, aiming to become a true problem-solver for citizen complaints.

This content was produced with the assistance of AI translation services.