"Prevented Voice Phishing" ... BNK Gyeongnam Bank Protects Valuable Customer Assets

Jinju Sales Department and Jungri Branch Employees
Receive Appreciation Certificate for Preventing Voice Phishing

Employees at BNK Gyeongnam Bank branches are protecting customers' valuable assets by continuously preventing electronic financial fraud such as voice phishing.

BNK Gyeongnam Bank announced on the 9th that employees of the Jinju Branch and Jungri Branch received a ‘Certificate of Appreciation’ for their efforts in preventing voice phishing.

Jinju Sales Department.

The manager and staff of the Jinju Branch prevented a customer from falling victim to voice phishing scammers impersonating financial institutions, who attempted to withdraw a total of 70 million KRW in cash, including 26 million KRW from BNK Gyeongnam Bank and 44 million KRW from another bank.

During the process, the Jinju Branch staff asked the customer the reason for the early termination to understand the purpose, but the customer did not disclose the reason and only requested the early termination, showing signs of anxiety.

In particular, while continuing the conversation by informing the customer about voice phishing cases, they heard from the customer that “my identity has been stolen, and others are suffering from fraud under my name, and I am currently being investigated by a financial institution.”

Upon hearing this, the Jinju Branch manager, supervisor, and staff became certain it was a voice phishing case, persuaded the customer, and reported it to the nearby police station.

Additionally, an employee at the Jungri Branch protected a customer’s assets when the customer was about to withdraw 30 million KRW after being deceived by voice phishing scammers impersonating a financial institution.

Jungni Branch.

The Jungri Branch employee confirmed that the customer had just been on a phone call and discovered the voice phishing scam related to a low-interest refinancing loan through messages exchanged after the call ended.

They then contacted the customer service center of the relevant financial institution to confirm that the contract documents were forged, installed the Citizen Conan app (a voice phishing prevention app) on the customer’s phone, deleted malicious apps secretly installed, and immediately reported the case to the police station.

Park Duhee, Executive Director in charge of Financial Consumer Protection, said, “The methods of electronic financial fraud such as voice phishing are becoming increasingly sophisticated and diverse, raising concerns about customer damage. It is meaningful that branch employees were able to prevent voice phishing through their efforts. We will share these cases with employees and do our best to prevent customers from falling victim to voice phishing.”

Meanwhile, BNK Gyeongnam Bank conducts ‘Telecommunication Financial Fraud Branch Training’ quarterly.

After receiving applications from branches wishing to participate through the company intranet, dedicated training staff from the Financial Consumer Protection Department visit the branches in person to educate them on telecommunication financial fraud cases and prevention methods.

This content was produced with the assistance of AI translation services.