"Vegetables Wilted" Review Bombing, Turns Out the Salad Was Delivered Two Days Ago

Two Days After Delivery Order, Refund Requested... "It's Fine Since It Was Refrigerated"
Self-Employed Person Frustrated: "Item Condition Was Bad, So Requested Redelivery... Oh, My Head Hurts"

A self-employed business owner is reportedly struggling with a customer who demanded a refund because the vegetables in a salad ordered for delivery two days ago wilted after being refrigerated.

A story about a customer demanding a refund because the vegetables in a salad ordered for delivery wilted after two days is becoming a hot topic.
[Photo by Online Community]

On the 3rd, a post titled "(Because of complaints) Business is really tough" was uploaded on an online community. A, a self-employed person running a salad franchise store, said, "I ordered it for lunch two days ago and ate it for lunch today, but the condition was bad, so the customer asked for a redelivery and requested to collect the half-eaten food, which I find hard to understand," and shared a review left by the customer.

According to the review, customer B criticized, "The vegetables in the soft tofu salad were in such poor condition that they were inedible, so I requested a redelivery through the delivery application (app), but there was no response," and gave a one-star rating. The photo of the vegetable salad posted together showed the vegetables discolored and wilted.

B said, "While waiting, I called the store directly, but the owner was not there, so I explained to the part-time worker and asked them to convey the complaint to the owner, but there was no response," adding, "I couldn't have lunch for two hours. Three hours later, I received a text saying redelivery or refund was not possible. I wrote the facts for the public good." He continued, "I have ordered from this place at least 10 times, but I won't order again," and added, "Others should also be aware that if there is a problem with the salad in the future, they probably won't receive any action and should order accordingly."

The owner personally replied to a customer's review demanding a refund, saying "The salad was not in good condition."
[Photo by Online Community]

In response, A replied, "Are you asking for a refund because you are eating what you ordered two days ago and it has turned brown? Oh, my head (두·頭)!" He added, "Orders older than two days do not qualify for a refund according to our policy. Anyone can reasonably expect that the condition will be worse than when first received after two days. So how can you ask for a redelivery because you can't eat it, or ask us to come and collect the half-eaten food?"

However, B's opinion was different. He argued that since the salad was refrigerated, there should be no problem. B said, "I understand that the refund is not possible because it does not meet the refund policy. However, this salad was refrigerated, and the storage and consumption instructions on the opening sticker clearly state 'Keep refrigerated, consume within 2-3 days.' I followed these instructions," adding, "Therefore, I have the right to request a refund, and the owner has the right to refuse according to the policy." B also expressed displeasure at A's reply, saying, "The expression 'Oh, my head' seems to indicate that you are not familiar with the storage/consumption guidelines of the salad you sell directly, and it is quite unpleasant to me as a reader. I will not respond further."

Netizens who saw the story responded with comments such as, "It is common knowledge that vegetables change color if stored for more than two days," "It would be better to change the notice from 2-3 days to recommending consumption on the same day," and "There are really difficult customers."

On the other hand, some netizens criticized the owner's reply. They said, "From the customer's perspective, the owner's review could be quite unpleasant," "It would have been better if the owner had spoken more gently," and "If the salad was stored according to the instructions, it doesn't seem to be the customer's fault."

■ How to report foreign substances found in delivery food to the Food Safety Information Center (1399)

1. Record the situation
- The consumer needs to record the situation when the foreign substance was found
- It is recommended to take photos of the food and the foreign substance
- Examples include "Something came out of the food," "I bit into the food and felt something hard"
2. Preserve the foreign substance
- Store the foreign substance in a zipper bag or airtight container
- Keep it safe from loss or damage
3. Report to 1399 without area code
- Provide information such as the restaurant name, address, ordered food, and details of the foreign substance discovery
- Reporting is possible via phone or internet

This content was produced with the assistance of AI translation services.