Gyeonggi Fire Department Resolves a 60-Day Civil Complaint in Just Two Days... What’s the Secret?

Gyeonggi Fire Department is attracting attention by shortening the civil complaint processing period from 60 days to just two days through the ‘Ilsacheonri Metropolitan Fire Civil Complaint Center,’ which was introduced earlier this year for rapid permits and civil complaint handling.

The Gyeonggi-do Fire and Disaster Headquarters has been operating the ‘Ilsacheonri Metropolitan Fire Civil Complaint Center’ since early this year to shorten the processing period for fire-related civil complaints from the construction to completion of buildings within the national advanced industrial complex and to handle dispersed civil complaints in an integrated manner.

According to the Fire and Disaster Headquarters on the 4th, a developer recently submitted eight civil complaint documents related to building permits to the Metropolitan Fire Civil Complaint Processing Center for auxiliary facility construction for the operation of the semiconductor cluster in Yongin City.

Under the previous operation method, the complainant would have to visit four different fire stations in charge of the buildings across four regions including Yongin, Icheon, Yeoju, and Anseong to submit the civil complaint documents separately. If each fire station officer processes the tasks individually, a minimum of 60 days is required for civil complaint processing.

However, the Metropolitan Fire Civil Complaint Processing Center received all eight complaints at once and processed all procedures from construction permits, including automatic fire detection systems, integrated monitoring facilities, and fire extinguisher installation, from commencement to completion notification within just two days.

Josunho, Head of Gyeonggi-do Fire and Disaster Headquarters (second from the left), is taking a commemorative photo with employees in front of the 'One-Stop Metropolitan Fire Processing Center,' which opened in early January this year.

The Metropolitan Fire Civil Complaint Center operated by Gyeonggi Fire has staff stationed within the Fire and Disaster Headquarters who handle various fire-related legal affairs related to the national advanced industry, and it is responsible for integrated tasks such as building permits, performance-oriented design reviews, fire technology reviews, and hazardous materials permits. It also provides a communication channel for resolving corporate civil complaints and offers continuous consulting.

Since starting operations on January 2nd, the Metropolitan Fire Civil Complaint Center has processed 105 civil complaints including permit processing, consulting, and inquiry responses in just over two months.

Jo Sun-ho, head of the Gyeonggi-do Fire and Disaster Headquarters, said, "We are operating the Metropolitan Fire Civil Complaint Center to directly resolve corporate difficulties by establishing various communication channels for the rapid processing of permits for national advanced industrial complexes," and emphasized, "We will continuously improve to shorten the processing period for national advanced industrial complaints and implement proactive administration."

This content was produced with the assistance of AI translation services.