GS Geonseol New Employees Participate in Resident Pre-Visit Event

Added 'Resident Pre-Visit Event' to New Employee Job Training
Education on Quality and Customer Satisfaction Importance and Aim to Identify Improvement Points

GS Construction's new employees participated in a pre-move-in visit event for residents of newly built apartments to welcome the residents.

GS Construction new employees attending the pre-move-in visit event for residents of the Xi Apartments in Gwangju-si, Gyeonggi-do, are conducting surveys with prospective residents. (Photo by GS Construction)

On the 14th, GS Construction announced that 26 new employees from the Architecture Execution and CSO Headquarters participated in the pre-move-in visit event for residents of the Xi apartments located in Gwangju, Gyeonggi Province. The new employees had the opportunity to meet residents on the front lines of the site and experience the importance of customer-friendly management.

GS Construction added the pre-move-in visit event program to the new employees' job training. This was to educate new employees on-site about the purpose and process of the pre-visit event, allow them to tour the site nearing completion, and listen to residents' opinions. It also aims to derive improvement points or quality enhancement items from the perspective of new employees.

Since the end of last year, GS Construction's Customer Experience Innovation Team (CX Team) newly established this year has joined construction site staff in the pre-move-in visit events conducted before residents move in. They listen to customers' feedback on Xi apartments beyond quality inspections for each household.

With about 20,000 households scheduled to move in this year in Seoul, Gyeonggi, and Chungnam, GS Construction plans to enhance the Xi brand image through active CX marketing.

Heo Yunhong, who took office as CEO last year to promote responsible management, held his first New Year's ceremony on-site after his inauguration. He named "strengthening the foundation business" as the top priority for this year. He stated, "We will solidify our foundation by strengthening strict quality control and execution capabilities, and focus on restoring trust to enhance brand value."

A GS Construction official said, "We will return to our original mindset, strengthen strict quality control and execution capabilities, and listen carefully to various opinions to become Xi, loved by customers."

This content was produced with the assistance of AI translation services.