Gokseong-gun Conducts Customer Service Training for Gokseong Mall Tenants

Published 17 Jan.2024 15:28(KST)

Growth Trend of 97 Companies and 382 Product Items Entering the Market

Gokseong-gun, Jeollanam-do announced on the 16th that it conducted CS customer service training attended by about 70 vendors registered in Gokseong Mall.

This training was conducted with the aim of improving customer satisfaction and brand trust, and participants included local farms, processing companies, agricultural corporations, farming cooperatives, and agricultural cooperatives registered in Gokseong Mall.

[Photo by Gokseong-gun]

In particular, this training was led by Kimi Hyun, CEO of PMA Consulting and an expert in customer service training for small business owners, who provided practical case-based lessons on various topics such as product delivery, customer response, product review management, and CS handling methods, offering substantial assistance to the vendors in Gokseong Mall.

The county plans to revitalize Gokseong Mall by hosting various promotional events, supporting small-scale farms, and expanding the range of registered products, starting with this training.

A county official said, "We hope this training will have a positive impact on the income improvement of registered vendors and the growth of Gokseong Mall, and we will actively support online sales through continuous communication with vendors and farms."

Since its opening in September last year, Gokseong Mall has registered 97 companies and 382 products as of January 2024, showing steady growth with cumulative sales surpassing 320 million KRW.