Busan Gijang-gun Introduces Administrative Call 'Caller Department Notification Service'... Promoting Smooth Communication with Residents

"Hello, this is Gijang-gun. I am calling to provide administrative information."

Busan Gijang-gun (Governor Jeong Jong-bok) is implementing an administrative phone call "Caller Department Notification Service" to facilitate smooth communication with residents and enhance administrative efficiency.

Notification service screen of the sending department.

The "Caller Department Notification Service" is a service that displays the phone number and institution information (institution/department name) as text or image on the recipient's mobile phone when a Gijang-gun office employee makes an administrative call to a citizen's mobile phone, informing them that the call is from Gijang-gun.

Until now, due to voice phishing and advertising calls, residents often mistook administrative calls as spam and rejected them, resulting in decreased administrative efficiency.

Accordingly, since the 5th, the county has introduced the "Caller Department Notification Service" applying the latest smart technology, allowing citizens to receive guidance calls with confidence. The county expects that this service will not only improve call success rates but also increase trust in Gijang-gun administration.

A Gijang-gun official stated, "Through the introduction of this administrative phone caller department notification service, we expect an improvement in the quality of civil service and the provision of friendly administrative services," adding, "We will continue to proactively adopt information and communication technologies for the convenience of residents and provide diverse and convenient administrative services."

This content was produced with the assistance of AI translation services.