Goheung-gun Receives 'Excellent' Rating in Visitor Civil Service Response Evaluation

9 out of 10 Customers Satisfied with Civil Complaints Response

Work Environment > Civil Consultation > Customer Reception Order

Goheung-gun, Jeollanam-do (Governor Gong Young-min) announced on the 19th that the results of the 2023 Secret Evaluation Team for On-site Civil Complaints Response, conducted to provide civil administrative services that make residents happy, showed a very high level of satisfaction.

The Secret Evaluation Team for On-site Civil Complaints Response appointed 10 members through an open recruitment in March and directly visited the county office and 16 eup/myeon offices 1 to 2 times from May to November. They experienced and evaluated the dignity of public officials based on five criteria: attitude in welcoming civil complaints, attitude in civil complaint consultations, and civil complaint closure services.

[Photo by Goheung-gun]

As a result of the evaluation team’s activities, the satisfaction score for on-site civil complaints response this year was 87.5 points. Compared to 86.3 points in the first half of the year, the satisfaction score increased by 3.4 points to 89.7 points in the second half.

Looking at the detailed satisfaction scores this year, the department work environment scored 94.0 points, attitude in civil complaint consultations 89.6 points, attitude in welcoming civil complaints 87.5 points, and attitude in closing civil complaint consultations 86.25 points. Areas for improvement included passive responses to on-site civil complaints and some formal and businesslike consultations, for which attitude improvements were recommended.

A county official said, “Since this is the first time operating the Secret Evaluation Team for On-site Civil Complaints Response, it was unfamiliar, but the evaluation results will serve as a stimulus for changes toward friendly civil administrative services.” He added, “We will continue to do our best through public official kindness training and providing incentives to further enhance the residents’ perception of civil administrative services.”

Goheung = Asia Economy Honam Reporting Headquarters, Reporter Shim Jeong-woo hss79@asiae.co.kr

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