Hyundai Motor Securities Obtains Consumer-Centered Management Certification

Hyundai Motor Securities announced on the 11th that it had obtained the '2023 Consumer-Centered Management (CCM) Certification' from the Fair Trade Commission on the 8th.

[Photo by Hyundai Motor Securities]

Consumer-Centered Management is a certification system that evaluates whether a company organizes all its management activities around consumers with the aim of enhancing consumer rights and continuously improves them. It is operated by the Korea Consumer Agency and certified by the Fair Trade Commission every two years.

With this certification, Hyundai Motor Securities has received favorable evaluations from establishing the CCM system to performance management, conducted to spread a financial consumer-oriented management culture and enhance consumer rights.

Previously, in August last year, Hyundai Motor Securities held a Consumer-Centered Management declaration ceremony to strengthen the customer-centric system at the company-wide level and expressed its commitment to placing customers at the center of all activities and doing its best to ensure customer satisfaction. In fact, after the declaration ceremony, a related task force team (TFT) was formed to establish an operation manual for consumer-centered management, thereby strengthening the consumer-centered management system.

In addition, measures to protect financial consumers were implemented, including ▲ operating Financial Consumer Protection Day ▲ running education programs to internalize consumer-centered management and improve employee expertise ▲ operating a product selection committee ▲ operating dedicated ARS and offline counters for the elderly ▲ receiving and handling customer complaints through Voice of Customer (VOC) operations ▲ and establishing regulations related to financial consumer safety.

A Hyundai Motor Securities official said, "Obtaining this CCM certification is the result of efforts to understand the core value of consumer protection, 'customer first,' at the company-wide level," adding, "We will continue to communicate and coexist with all Hyundai Motor Securities customers, including financially vulnerable groups, and carry on the philosophy of consumer-centered management."

This content was produced with the assistance of AI translation services.