Employee of Gyeongnam Bank Bonggok-dong Branch Receives 'Certificate of Appreciation' for Voice Phishing Prevention Efforts

BNK Gyeongnam Bank announced on the 8th that an employee working at the Bonggok-dong branch received a 'Certificate of Appreciation' from the Changwon Seobu Police Station for preventing voice phishing.

An employee at Bonggok-dong Branch received a 'Certificate of Appreciation' for contributions to preventing voice phishing.

The Bonggok-dong branch employee protected the assets of an elderly customer who attempted to withdraw 40 million won in cash, including early termination funds from a fixed deposit and the balance of a deposit and withdrawal account, on the 16th of last month.

Following the manual, the employee asked about the purpose of the funds and noticed the customer appeared anxious and incoherent during the response, mentioning things like returning a deposit and house construction costs. The employee requested supporting documents and also asked to speak with the customer's family.

Suspecting the customer of being involved in a voice phishing scam after the customer refused these requests, the employee reported the case to the police, preventing potential damage.

The Bonggok-dong branch employee stated, “In this case, the customer was deceived by a voice phishing group impersonating the prosecution and tried to withdraw cash. We plan to pay closer attention to customers attempting to withdraw large sums of cash in the future. If you receive calls impersonating financial institutions requesting cash, it is highly likely to be voice phishing or other electronic financial fraud, so extra caution is necessary.”

This content was produced with the assistance of AI translation services.