Shinhan Investment Corp. Launches Enhanced Chatbot Service

Shinhan Investment Corp. announced on the 7th that it will launch an enhanced chatbot service on the Shinhan Alpha application and KakaoTalk.

Shinhan Investment Corp. previously opened a new chatbot service on KakaoTalk as part of Shinhan Financial Group's AICC (AI Contact Center) integrated strategy project in October, and completely revamped the chatbot user interface (UI) and user experience (UX).

The second phase of the service launch features a comprehensive service that allows customers to complete high-demand consultation tasks in one go through the 'Chatbot Consultation' on the Shinhan Alpha app. Tasks such as account return cancellation and credit service maturity extension can be checked and processed entirely within the chatbot.

Additionally, it provides customized notification services related to stock rights (paid-in capital, dividends, purchase claims, etc.), account status (unpaid balances, collateral shortages, balances, etc.), and held product diagnostics. The service also connects to personalized consultation, enhancing customer convenience.

Yang Jin-geun, Head of Digital Sales Division at Shinhan Investment Corp., stated, "We have strengthened this chatbot service to reduce the difficulties of digital use for non-face-to-face investment consultation customers," adding, "We will continue to improve the chatbot service based on customer feedback."

This content was produced with the assistance of AI translation services.