Most Mobile ID Systems Restored... Temporary Access Disruption Due to Configuration Error

The connection failure in the government mobile ID system has been restored, and most services are now available. Korea Minting and Security Printing Corporation (KOMSCO) identified the connection failure as caused by a configuration error. KOMSCO is currently responsible for the operation and management of the mobile ID system.

Government mobile ID app screen showing an error message on the afternoon of the 24th. Photo by Yonhap News

According to KOMSCO on the 24th, a service disruption occurred in the mobile ID system starting around 1:57 PM, causing temporary connection issues.

The cause of the failure was confirmed to be a server shutdown due to a storage environment configuration error during a routine server inspection. KOMSCO explained that the connection failure occurred because the change in server access permissions viewed by the storage led to a disconnection between the server and storage.

After the connection failure occurred, KOMSCO immediately restored the storage environment settings and restarted the server, normalizing some functions of the mobile ID app around 2:49 PM.

Subsequently, around 3:20 PM, some functions of the mobile ID website and app were restored, and as of 6 PM, KOMSCO stated that most functions, except for new mobile ID issuance, are operating normally.

All services, including new issuance, are expected to be fully restored around 7 PM on the same day.

A KOMSCO official said, “The connection failure appears to have been caused by a worker’s mistake during the regular server inspection process, and it has been confirmed that there was no external network attack,” adding, “KOMSCO will strive to minimize public inconvenience caused by the service disruption through prompt recovery.”

This content was produced with the assistance of AI translation services.